Cisco: IP Telephone Troubleshooting




Distance-learning Center

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DURATION: 5 days

FEE: $1,975


  • Network Administrator
  • Support Personnel
  • Security Analyst
  • IT Professional


  • Troubleshooting methodology
  • Troubleshooting CallManager
  • Network signaling
  • Dial plans
  • Troubleshooting CallManager
  • Cisco AVVID troubleshooting tools
  • Troubleshooting network infrastructure
  • Common gateway issues
  • Troubleshooting voice quality issues
  • Tools for identifying common problems
  • Troubleshooting Cisco unity
  • Troubleshooting network infrastructure
  • Applying quality of service in VoIP networks
  • Troubleshooting unity voice mail systems
  • Escalating trouble tickets to TAC

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Effective February 27, 2012, the course dates listed on the SYS-ED schedules only will be available based upon approved and authorized user ID.

The course material and training aids utilized in SYS-ED courses are from multiple sources: courseware generated by staff members, licensed materials, public sources from the Internet, textbooks, and source vendor's documentation.

Not all courses are available for delivery in a distance-learning medium.
Copyright Acknowledgement: The software product(s) listed in this outline are owned and copyrighted by their respective companies. SYS-ED makes no representation regarding ownership in any of the software products that we train on.
SYS-ED courses are not intended for or open to the general public. They are intended for employees of Fortune 1000 companies, government municipalities, consulting companies, software companies, healthcare providers, and mid-sized businesses.

Individuals attending a SYS-ED course will be required to execute a statement that the employer has a licensed version of the software.